FAQs

The trading process at INGOT Brokers is truly simple:

 

First, click on the “Open a Trading account” or “Start Trading” buttons on our website’s main page.

Then, fill in your information and click “Register.”  

To deposit and start trading, click on the “Verification” tab, and complete the required fields.  

After our designated team reviews and approves your application, you will be able to fund your account and start trading. 

To check the details of your demo accounts, you must login to your portal.  

Then, go to the “Accounts” from the dashboard, and click on “Demo Accounts”. 

After, you will be able to view the information you need. 

To do so, please contact our Customer Service Team via LiveChat or email us at [email protected]. 

Of course! You can have up to five different trading accounts. 

If you receive this message, it means that your number or email has already been used to register previously on our site. 

If you forgot your password, simply click on the “Forgot Your Password?” link from the login page. You will then receive an email containing a link for changing your password. 

If you forgot both your username and password, please contact our specialized team either via LiveChat or email at [email protected] 

If you forgot your password, simply click on the “Forgot Your Password?” link from the login page. You will then receive an email containing a link for changing your password.  

If you forgot your password, simply click on the “Forgot Your Password?” link from the login page. You will then receive an email containing a link for changing your password. 

If you forgot both your username and password, please contact our specialized team either via LiveChat or email at [email protected]. 

Downloading MetaTrader is simple; all you need to do is:  

• Register with us if you don’t already have an account 
• Go to https://www.ingotbrokers.com.jo/en/trading/trading-platforms   
• Scroll down to see all supported operating systems (OS). Click on the one you wish to download and follow the process.  

To create a real MetaTrader account, verification is not required. But it is required to deposit funds and start trading. 

You don’t need to deposit any money to activate your account. However, to start trading, you need to ensure that your account is verified and approved, and then you have to fund it in order to navigate the financial markets and place trades. 

According to the laws and legislations of the JSC, individuals are not allowed to open a joint account together.  

You can either open an individual account or a corporate account. 

1. You can deposit money in your account by clicking on the “Funds Management” option on your dashboard’s navigation panel, and then choose “Deposit Funds”, and select the deposit method you prefer. You will be asked to provide some deposit information. 

2. If you choose to deposit by wire transfer, you have to do the following: 

• Get all INGOT Financial Brokerage Ltd. banking details. 
• Transfer funds from your bank account to the company's bank account in your base currency. Do not forget to keep the bank transfer receipt. 
• Click on “Funds Management”, then choose “Deposit Funds” and select wire transfer, then insert the required information each in its field, and upload the bank transfer receipt. Now click “Submit”. 
• Our appointed team will receive your receipt and verify your transfer. Wire transfers normally take between five to ten business days. 

 

3. Once your transfer get verified, your account will be funded with the transferred amount. 

4. If you choose to deposit through online payment methods such as your credit card all you have to do is insert the required information and then click the “Submit” button. Your payments will appear in your wallet immediately. 

5. The moment your account is funded, you can start trading. 

To withdraw your funds, log in to your portal and click on "Funds Management" and then on "Withdraw Funds," then select a withdrawal method compatible with the previously chosen deposit method. 

Enter the required information and click on "Request." 

Our team will review your request and verify the compliance to ensure the transaction details comply with our terms and conditions.

After verifying your withdrawal, your funds will be transferred to you in due course.

For comments and inquiries, you may email us at:
[email protected] 

For support, please email us at: 
[email protected]  

You can also contact us via LiveChat, the option "Contact Us" at the bottom of our website page, or by clicking on the “About” drop-down list and choosing the option "Contact Us" found at the top of our website page: 

Then you can fill in all the required information and click on “Submit”. 

Additionally, you may send us a support ticket by clicking on the “Support” option at the bottom of your account’s control panel and choosing “New Support Ticket”

If you don’t already have an account with us:  

1. Click on the “Try a free demo” button on our website’s main page. 
2. Fill in your information and click “Register.”  
3. You will receive your login details on the email you used to register.  

If you already have an account with us:  

1. Login to your account.  
2. Go to the “Accounts” tab. 
3. Click on “Demo Accounts” to open an unlimited number of demo accounts. 

To change your password, you need to login into your INGOT Brokers account. 

Then, click on the “User profile” icon from the client dashboard and choose “Change password”. 

You will need to enter your old and new passwords. 

In case you don’t remember your old password, click on the “Forgot Your Password?” link to reset it. 

You can learn more about trading by reading and watching our educational articles and videos available on our website. Additionally, we will be frequently hosting free educational webinars on varied trading topics, which will be announced on our social media accounts. So, stay tuned to our pages and groups on Facebook, Instagram, LinkedIn, and Telegram to never miss any!  

To change the language of your client portal, click on the globe icon on the upper right corner of the first ribbon, then choose the language you prefer. 

You can change your profile picture by clicking on “User profile” and then on “Profile picture”.  

A window to upload the picture will pop up wherein you will be able to select your display image.  

You can edit your profile information by clicking on the “User Profile” icon on the upper right corner of the first ribbon, then select “Profile information”. 

Edit the information you would like to amend, then click “Request”.  

Our designated team will review your request and approve the edits accordingly. 

To verify your account, simply login with your username and password, then provide your personal information along with the required documents. 

After you complete the needed details, our dedicated team will review and approve your application, and verify your account accordingly.

To check the details of your demo accounts, you must login to your portal. 

Then, go to the “Accounts” from the dashboard, and click on “Demo Accounts”.

After, you will be able to view the information you need.

You can open an unlimited number of demo accounts to practice your trading strategy and hone your skills!

To create a real MetaTrader account, verification is not required. But it is required to deposit funds and start trading.

You don’t need to deposit any money to activate your account. However, to start trading, you need to ensure that your account is verified and approved, and then you have to fund it in order to navigate the financial markets and place trades. 

Of course! You can have up to five different trading accounts.

In order to view all your trading accounts, head to the “Accounts” section in the client dashboard, then select the “Trading Accounts” tab.

After, you will be able to view the information of all your trading accounts, including the MetaTrader login details.

Currently, this option is not available as per the laws and legislations of the Jordan Securities Commission (JSC).
 
However, you can open an individual account or a corporate account.
 
For further support, please contact our specialized team either via LiveChat or email at [email protected].

Yes, you can! 

To do so, please contact our specialized team either via LiveChat or email at [email protected]

The base currency of your account should be USD. 

• Professional
• ECN
• Starter Pack

This depends on several factors including your current account type, the account type you would like to switch to, and whether you have open trades or not.

For this reason, we advise you to contact our specialized team either via LiveChat or email at [email protected]

Our different account types were specifically designed to cater to the varied needs of clients.
 
As such, we encourage you to visit our website, go to the “Trading” tab, and click on the "Account Types" option from the drop-down list to view the details of each account type and choose the one that accommodates your trading goals. 

Yes, some of our accounts have the option for swap-free trading. 

To know the details of each account type, please visit our website, go to the “Trading” tab, and click on the "Account Types" option from the drop-down list. 

After you submit your information, our specialized team will review and verify the application within 40 minutes for individual accounts and 48 hours for corporate accounts, during weekdays (Monday – Friday). 

You can reset your MetaTrader account password either through the client portal or MetaTrader. 

Resetting the password through the client portal:

Go to "Accounts", check the account number to which you want to change the password, then click the lock icon under "Actions".

Resetting the trading account's password through MetaTrader:

Go to your MetaTrader account, select the "Tools" tab, and choose "Options".

Then from the “Server” tab, click "Change" and fill in the boxes.

The minimum deposit amount varies depending on the account type. For this reason, please visit our website, go to the “Trading” tab, and click on the "Account Types" option from the drop-down list.

If you are locked out of your account, make sure that you are correctly entering your email and password. 

If you are still unable to login, consider resetting your password or simply contact our specialized team either via LiveChat or email at [email protected]

No, we do not deactivate your account unless you request so.

If you forgot your password, simply click on the “Forgot Your Password?” link from the login page. You will then receive an email containing a link for changing your password.
 
If you forgot both your username and password, please contact our specialized team either via LiveChat or email at [email protected]

In order to close your account, you need to contact your Account Manager or our specialized team either via LiveChat, or email at [email protected]

You can change the Investor Password by opening the MetaTrader 5 platform, clicking "Tools", selecting "Options", then the "Server" tab.

After, click "Change", enter your current master password then click "Change investor (read-only) password". Insert the new investor password and confirm.

To open an account with us:

1. Click on the “Open a Trading Account” or “Start Trading” buttons on our website’s main page.
2. Fill in your information and click “Register.”
3. To deposit and start trading, click on the “Verification” tab and complete the required fields. 
4. In the meantime, you can create a real MetaTrader account by going to “Accounts” from the left pane of the dashboard, selecting the “Trading Accounts” tab, then clicking “+Open a Trading Account”. 
5. After entering your preferred specifications of the MetaTrader account, click "Submit".
6. When our designated team reviews and approves your application, you will be able to fund your account and start trading.

If you don’t already have an account with us: 

1. Click on the “Try a free demo” button on our website’s main page.
2. Fill in your information and click “Register.” 
3. You will receive your login details on the email you used to register. 

If you already have an account with us: 

1. Login to your account. 
2. Go to the “Accounts” tab.
3. Click on “Demo Accounts” to open an unlimited number of demo accounts. 

To edit your profile information:

• First, login to your account to access the client portal.
• Then, click on the “User profile” icon to access your account information. 
• Next, choose “Profile Information.” 
• After you edit your information, our team will review and approve it. 

To change your password, you need to login into your INGOT Brokers account.

Then, click on the “User profile” icon from the client dashboard and choose “Change password”.

You will need to enter your old and new passwords.

In case you don’t remember your old password, click on the “Forgot Your Password?” link to reset it. 

To verify your account, simply login with your username and password, then provide your personal information along with the required documents.

After you complete the needed details, our dedicated team will review and approve your application, and verify your account accordingly.  

We give you the ability to open an unlimited number of demo accounts under the same email and personal information to practice your trading strategies and techniques before diving into the real world of trading. 

Your demo accounts will automatically expire after 14 days on MT5 starting from the last login date. But if you log in and out, the 14 days period will reset.

In order to verify your account with INGOT Brokers, it is mandatory to provide us with documents of Proof of Identity and Proof of Residence. 

Proof of Identity should be one of the following documents:

• A copy of a government-issued passport, valid for at least a month starting from the date of submission.
• A copy of a government-issued National ID Card, valid for at least six months from the date of submission.

Proof of Residence should be one of the following:

• A copy of a utility bill with your name, such as water, electricity, phone, internet bills. Issued within the last six months,
• A copy of a Bank or Credit Card statement issued within the last three months.
• A copy of a council tax bill paid within the effective year.

A general note:

• You may be requested to provide additional documents depending on the case, in line with the company’s regulations and procedures.
• All the information mentioned in the provided documents must match the information in your profile.
• If the provided Proof of Residence is listed under the name of a first-degree relative, you will be asked to provide Proof of Relationship.

• You can upload all required documents by clicking on the Verification button found on your account’s navigation panel.
• Fill in all the required information and click Next. 
• Then, select the applicable Employment Information and click Next.
• Now, fill in your Source of Income information and click Next.
• Upload a copy of Proof of Identity and click Next.
• Finally, agree to the Terms and Conditions and click Submit.
• When you finish setting up your account, a confirmation message will appear as follows: (The profile information has been submitted successfully!).

When you finish filling in and uploading all the requirements for opening an account, a confirmation message will appear as follows: (The profile information has been submitted successfully!) and the red dot next to the verification button will disappear. Once your submitted documents are verified successfully, you will be informed via email so you can start depositing and withdrawing money.

An error message may appear when uploading your documents due to one of two reasons: 

1. The uploaded file size is larger than 8 megabytes (8 MB).
2. The uploaded file format is not one of the permissible formats: (jpeg, png, jpg, gif, pdf).

• When you finish filling in and uploading all the requirements for opening an account, a confirmation message will appear as follows: (The profile information has been submitted successfully!) and the red dot next to the verification button will disappear. Once your submitted documents are verified successfully, you will be informed via email so you can start depositing and withdrawing money.
• This process of verifying your documents takes around 40 minutes on average during workdays. While on weekends and public holidays, reviewing your documents will be postponed until the next workday.

The applicant has to be 18 years of age or older to fit the compliance terms.

• You cannot reactivate your Demo account after it expires. But you can open an unlimited number of Demo accounts.
• On your real trading account, you can reactivate and acquire its information within three years from the last login.
  

Your Demo account on the MT5 platform expires after 14 days from the last login date and cannot be retrieved after.

The required documents for opening a corporate account are:

• A Registration Certificate. 
• Certificate of Good Standing, issued within the last six months. Or a Company Proof of Address such as a utility bill with the company’s name, a bank statement, lease agreement, etc.
• The company’s Certificate of Incumbency, Article of Association Extract, or Memorandum of incorporation.
• A Shareholders Agreement for corporations with more than one shareholder or director, showcasing the signatures of all shareholders/directors stating their consensus for opening an account with INGOT Brokers, in addition to appointing a representative on their behalf.

Identification documents (for shareholders and directors):

• A front and back copy of a valid Proof of Identity (Passport, National ID Card, or Drivers’ License).
• Proof of Residence issued within the last three months.
• A utility bill or Bank statement issued within the last three months. 

After you finish uploading the required documents, our team will review them and get back to you within 24 hours.

To verify your account, simply login with your username and password, then provide your personal information along with the required documents. 

After you complete the needed details, our dedicated team will review and approve your application, and verify your account accordingly.

We understand your concerns, and that is why we are very transparent when it comes to our licenses and registration.
 
INGOT Financial Brokerage Ltd is registered in Jordan (registration no. 13014), authorized and regulated by the Jordan Securities Commission, Letter No. 3/1/00829/21.

Here at INGOT Brokers, we value your privacy. Therefore we only use your personal information to confirm your identity and eliminate identity theft or fraud.
 
Also, you can find our Privacy Policy on our website by clicking on the “Legal Forms” tab through the “About” drop-down list.

As a brokerage firm, we understand the importance of privacy and confidentiality, especially regarding your personal information. So, rest assured that your information is safe with us and only used for confirmation purposes.
 
Also, you can find our Privacy Policy by clicking on the “Legal Forms” tab through the “About” drop-down list.

Funding your account is an essential part of trading, so we make sure that all your payments are secure, whether on your part or ours. 
Therefore, whenever we ask for your bank information, it is to confirm payment of some sort and is kept in accordance with the abiding financial laws and regulations.
 
Additionally, all payments are processed through reliable third parties subject to strict policies, and we will never ask for your PIN or your bank account password. So, rest assured that we cannot access any information kept safely with your bank. 

INGOT Brokers follows a strict policy specifying that all client funds must be fully segregated and kept in tier one banks, completely separate from the company’s own money.

 

Therefore, you can rest assured that your funds are safe at all times.

We are committed to keeping your account information confidential. To know more about our privacy policy, please click here.
 
We recommend our clients not to share or disclose their login details to any party. For consultation purposes, clients may share your MetaTrader Investor (read-only) password with parties other than themselves or INGOT Brokers.

You can find the Client Agreement alongside the Terms and Conditions and all the other legal documents through the “Legal Forms” tab located in the “About” drop-down list on the top banner of our website.

No, we will not inform the tax authority of any profit you make.
 
However, we may provide you with the documentation necessary to help you fulfill your tax requirements within our means.

If you are aware or suspect that your login details are no longer confidential, you should contact us immediately so that we can take steps to ensure the security of your account.
 
Kindly ensure that you maintain the security steps below:
 
Security Tips for Using Your Trading Account 
1- Don't disclose the login ID and password of your portal and your account to anyone.
2- Keep a close eye on all trade regularly and beware of any suspicious or unauthorized transactions.
3- Watch out for any unauthorized changes to your account information.
 
Set a strong password with at least 8 or more alphanumeric characters. Change it periodically and avoid recycling the same password.
 Don’t use a public computer, or an unknown and insecure network connection to access your account.
 
To protect your computer or mobile device, activate the auto-lock function; install reputable anti-virus, anti-spyware and anti-malware programs and update them as and when they are released; set up a personal firewall. Use the latest versions of operating systems, apps, software, and browsers. Keep software up-to-date.
 
For the network functions, disable any wireless network functions (e.g. Wi-Fi, Bluetooth) not in use. Choose encrypted networks when using Wi-Fi and remove any unnecessary Wi-Fi connection settings.

Yes! The MetaTrader platforms can be accessed anytime, anywhere, and on any device as long as you have a stable internet connection.

MetaTrader can be downloaded on Windows, Android, and iOS devices. 

You can download the MetaTrader platform by following one of these methods: 

• Visit our website and select "Trading Platforms" from the "Trading" drop-down menu. Now, scroll down the page and choose MT 5 For Desktop/Android/iOS.

          Or

• Log in to your portal and choose the "Accounts" option from the left side of the Dashboard. Click on the “Trading Accounts” subtab and then on + Open a Trading Account. Once you create a live account, a "Platform" column will be visible among the created account’s features. By clicking on the displayed icons next to the column, you will be able to install the MetaTrader platform.

You can change your MetaTrader account’s password by following one of these approaches:

 
1.Through the MetaTrader platform:
First, log in to your MetaTrader account and click on the Tools tab, then on Options. From the Server tab, choose the "Change" button right next to the password field. Now enter the current password, then the new password, and press OK.

2.Through the portal:

First, log in to your portal and go to the “Accounts” tab on the left side of the Dashboard and choose “Trading Accounts.” Select the “Change Password” lock icon under the “Action” column at the right end of the Dashboard. Now enter the new password in the pop-up box and click Confirm.

To change your MetaTrader account’s password by following one of these approaches:

1. Through the MetaTrader platform:

Open either the Android or iOS versions of the MetaTrader terminal and click on the three horizontal lines in the top left corner of the screen. A drop-down menu will appear. Form the menu, choose "Manage Accounts," select the account that you wish to change its password, and tap the three dots next to it. From the pop-up menu, select “Change Password.”

Now enter your current and new password, then click “Next” at the bottom of the screen.

2. Through the portal:

First, log in to your portal and go to the “Accounts” tab on the left side of the Dashboard, then choose “Trading Accounts.” Select the” Change Password” lock icon under the “Action” column at the right end of the Dashboard. 

Now enter the new password in the pop-up box and click on Confirm.

When trading with INGOT Brokers, you will have two different types of access:

1. Access to your INGOT Brokers'' Portal:
This is the access you have to your account on the INGOT Brokers website, from which you can create MetaTrader accounts and submit deposits, withdrawals, tickets, and other requests.

2. Access to the MetaTrader platform:
This is your access to the MetaTrader platform on which you can place trades and view your trades history.

Each MetaTrader account you create using your portal will have different credentials. 

*Note: The MetaTrader platform offers you two different passwords; the Master password and the Investor password.

Logging into your MetaTrader account with the Master password allows you to open and close positions, while the Investor password only gives you access to view your trading account and its details. 

In order to open a position, or in other words, enter the market, you can either place an order or trigger an automatic pending order.
 
To open a position (place a market order) on MT5, follow these steps:
 
1. Click on the “Tools” bar, then on “New Order.” Select “New Order” from the “Standard” toolbar.
2. Press F9 on your keyboard.
3. Double-click on the symbol name in the “Market Watch” window. 
4. From the pop-up window, fill in the required fields

To view your trades history, log In to your MetaTrader account, then go to the “Terminal” window, where you will find your account balance. 
 
After that, choose the “Account History” tab at the bottom.
 
Finally, right-click and choose custom dates and save these reports on your computer if needed.

To log into your account by connecting to the correct server  locate the exact name of the server that you wish to log into. 

After you install the MetaTrader platform and create an account through your portal, you will receive an email containing your log in details as well as the accordant server to log into your MetaTrader account. 

The [FM1] message "Authorization Failed" is usually a result of mistyping the log in details or the server’s name.  

 

When you register and create an account with us, we provide the log in credentials by email.

Try typing the password instead of copying and pasting it to avoid copying spaces or extra characters.

If you are still getting this error message, please contact our Customer Service Team via email:

[email protected]

Once the positions are placed, you can find all of their details in the “Terminal” window. 

You can also modify, close, or cancel any existing orders from the “Terminal” window as well. 

To do so, right-click on the position’s “Terminal” window or choose Modify/Delete the order from the opened position context menu. 

Now set new Stop Loss or Take Profit values and press "Modify." You can also change the Stop Loss and Take Profit values from their corresponding fields. 

Following the same process, you can close or cancel opened positions as well. 

On the MetaTrader platform, all trading instruments and their market price can be found in the “Market Watch” window.

By double-clicking on an instrument, you will be able to  place an order. And by right clicking on an instrument, and clicking on "Specification," you can view more details about the instrument.

Also, if you want to see the price chart of an instrument, you can drag and drop its symbol to the chart viewing area using your mouse, or by right clicking, and choosing "Chart Window."

Additionally, in order to access all the instruments/symbols on the Market Watch, right-click on the Market Watch window and select Show All.

You can install the Expert Advisor (EAs) tool on your trading platform from the “Expert Advisors” section in the platform’s “Navigator” panel.

Then click on “+” to view a list of the available Expert Advisors (EAs).

Now, select the Expert Advisor (EA) you wish to install by dragging it onto one of the charts.

There are no limits on mobile users when it comes to opening positions on MetaTrader.

So, you should be able to open all kinds of positions and place any number of pending orders without any problem.

MetaTrader 5 (MT5) has the following features:

• User friendly 
• Allows rollover and hedging 
• Has four different order execution types 
• Has six pending order types 
• Has 38 technical indicators 
• Offers 21 timeframes 
• Economic calendar (in apps only)
• Table and charts reports 
• Docked charts 
• Partial order filling 
• Multi-threaded, multi-currency, and agent manager strategy tester 
• Allows funds transfer between accounts 

The message “Invalid Parameters” means that the selected Lot size and Stop Loss/Take Profit levels are incorrect or do not fit each other.

To do so, first, you need to enable chart auto-scroll by right-clicking on the chart and selecting “Properties” from the “Common,” then choose “Chart auto-scroll” and press “OK.”
 
Now, to view the full history of the chart. Click on “Options” from the “Tools” tab. Form “Charts,” you will find the field “Max bars in chart.” Enter the number 9999999999999 in the field and press “OK.”
 
By doing so, you will then be able to scroll through the history.

Yes, you can certainly log in to the same account using different devices at the same time and from different locations as long as you have an internet connection and know your log in information.
 
MetaTrader normally does not have limitations on IP addresses.

If you log out of your MetaTrader, any open positions will not be closed or affected by the log out unless you have a pending order like a trailing stop, stop loss, take profit, or stop out level is reached.

Not being able to open a position on MetaTrader might be due to one of the following reasons:
 

• Not having enough margin in your balance.
• Wrong parameter settings
• If you're logged in with the investor password, not the master password
• The market (to which the instrument belongs) is closed at the moment.

The “Market Watch” section allows you to view all Bid/Ask prices, view instruments, place orders, and open charts.

To see all instruments available for trading, right-click on the “Market Watch” window and select “Show All.”

If you right-click on an instrument in the “Market Watch,” you will be able to open a new order.  

Also, you can view the price charts of an instrument by dragging and dropping the instrument’s symbol from the “Market Watch” list to the charts window.

If you contact our Support Team or Account Manager, we will be able to help you with those technical issues you might be facing.

However, your Account Manager will not be able to trade or place an order on your behalf. 

To show all symbols on the “Market Watch,” right-click and select “Show All.”

INGOT Brokers tailors different account types that offer different sets of trading symbols. You can view the tradeable symbols in each account type here. 

The trading platform's time is set by default to EET/EEST and cannot be changed. 

There are several third-party indicators available online that can help you in this regard. 

Usually, when the trading platform is connected to the internet and turned on, it automatically checks for updates/new versions and downloads to ensure optimal performance.
 
However, to manually update your MetaTrader, you can uninstall and download the newest version of the platform again.   

Due to price volatility or unpredicted market events, it may not always be possible to fill Take Profit/Stop Loss orders at the desired levels. Since these orders are considered pending orders, once triggered, they can become market orders and therefore subject to the market’s liquidity. 

If you need to modify or delete the placed pending order, you should open the pending order details window by double-clicking on the pending order status bar in the “Terminal – Trade” window, then choosing “Modify or Delete Order.”
 
Please note that if the settings for the stop loss or take profit are zero, it equals the disabling of these orders

Usually, when the “Modify” button is colored grey/disabled, it may be because you have placed your Stop Loss or Take Profit levels too close to the current price.

It could also mean that you have set these levels on the wrong side of the current price.

You can find your current account balance at the bottom of the “Terminal” window under the “Trade” tab.
 
This tab displays your account balance, equity, margin, free margin, margin level, any open positions, and pending orders.

To create a trade history report, sometimes known as a statement, and export it, log in to your MetaTrader account and click on the “History”.” tab from the toolbox at the bottom of your screen. Now right-click inside the tab and select “Report.” Choose the report’s format of your reference then press on “Save”..”

An Investor password, which is typically sent to you in an email when you open a trading account with us, is a read-only password that you can give other parties viewing access to your account.
 
An individual who has logged in with an investor password cannot place trades or modify your account in any way.

We typically announce futures contracts’ termination schedules on a monthly basis on the Market News section of our website. 

All futures contracts must be closed on the day of or the day before the expiration date, usually referred to as the "final trading day." If the trader does not close the futures contract position before the termination date, INGOT Brokers will automatically close the position. 

You can find all your EAs in the “Navigator”’ window on the left side of the platform.
 
Also, you can click on the “Expert Advisors” drop-down menu and then click on “+” to expand the selection and view the full list of available EAs.

On MT4, you have to click on “View,” then choose “Strategy Tester” (Ctrl + R), and then you would choose what “Expert Advisor” you would like to test, and in the “Symbol” field you will choose the instrument you would like to test the expert advisor on.

The “period” field allows you to choose the timeframe (1H, 4H, 1D) that the back-test would occur on, and you can choose the time period that the test will include.

After choosing “Start” at the bottom-right corner, the Back-testing will commence and you will get your results.

 

On MT5, you have to click on “View,” then choose “Strategy Tester” (Ctrl + R), and then you would choose what “Expert” you would like to test, and in the “Symbol” field you will choose the instrument you would like to test the expert advisor on.

Choose the time period and the date, and the amount of money you want to test the model in, and after choosing “Start” at the bottom-right corner, the Back-testing will commence and you will get your results.

To make sure that your EA is running properly, you must first confirm that Expert Advisors (EAs) are enabled on your platform. You do that by clicking on “Auto Trading” on MT4,  or “Algo Trading”  on MT5.

A single click would enable or disable automated trading for your platform.

 Once you ensure that your EA is up and running, you can check the “Expert Advisors” and “Journal” tabs in your “Terminal” to see if your system is reporting any errors.

 

Please note that if your EA is running and automatic trading is enabled, you will be able to see a smiley face on the top right corner of the chart next to the name of the EA for MT4, and a highlighted graduation cap for MT5.

A sad face or emoji on your trading platform usually means that Expert Advisors (EAs) is not enabled.

To enable it, you can click on the “Auto Trading” button in the main toolbar above the chart. 

When the little symbol inside turns from red to green, EAs will be enabled.

To remove an Expert Advisor (EA) from your trading platform, right-click on the chart and select “Expert List,” then “Remove.”

MetaTrader does not have a direct deposit or withdrawal function. You can withdraw/deposit funds from and into your MetaTrader accounts by logging in to your secure portal here.
 
To submit a withdrawal request, you must transfer your funds from your MetaTrader account to your E-Wallet from “Fund Management” then “Transfer Fund”.[RAA1] 

To change the language of the MetaTrader platform you are using, find thefrom the “View” menu on the top, then click on “Languages” and choose the language of your preference.

Please note, that you will need to restart the program to apply the changes.

A Watch List is a list of financial instruments available on your “Market Watch” window in MetaTrader. 

It allows you to keep track of a set of instruments and view price charts for each of those symbols or instruments.

If MetaTrader is not working on your device, it could be due to one of the following reasons:

• No or weak Internet connection
• Update failure (the old version is no longer supported by your device)
• Download/installing issues 

For more details, please contact our Customer Service Team via email:

[email protected] 

You can open an unlimited number of Demo accounts only through your secure portal from “Accounts” tab then “+Open a Demo Account”.

MetaTrader allows you to set up several pending orders to ease your trading experience.

To place a buy limit/sell limit order, you can double-click on the instrument symbol from the “Market Watch” window. After that, you will be able to place the type of order you prefer and set up your limit levels. 

You can change your trading account’s leverage by logging in to your secure portal and choosing "Accounts" on the left side of your Dashboard.

Find the number of the trading account you wish to change its leverage and select the edit icon next to the leverage ratio. 

Now fill in your desired leverage ratio in the 'Leverage' field, and make sure to check the tick-box relating to terms of changing leverage. Then press “Request.”

Our team will review your request within 1-24 hours. You will receive an email once your request is processed. You can change the leverage of your trading platform by clicking on the “Accounts” section of your “Secure Area profile”. Then press on “Select” next to your account number and click on “Change Leverage”.

To add an indicator on the MetaTrader price chart of any instrument, you first need to click on the “Insert” menu bar.

To find indicators that you wish to add, they are usually grouped together according to their type. For example, if you are looking for the moving average indicator, you will find it under the Trend- section.

After picking an indicator, you will need to set its parameters. 

You can also edit the indicator’s color, line style, and other settings.

Finally, click on “OK” once you are done tweaking the parameters and settings. 

To view all your trading accounts, click on the “Accounts” tab and then on “Trading Accounts” from your portal.

To view all your trading accounts, you should click on the “Accounts” section then on the “Trading Accounts” tab.

You can then review your trading accounts from the "Accounts" tab on your Dashboard’s main menu.

You will be able to find subtabs for both your Demo and Live Accounts.

Click on the desired subtab to access your accounts’ numbers, characteristics, features, and requests to submit.Then you will be able to view all your trading accounts and log in to the MetaTrader version most suitable for you by using the log-in details of any of your trading accounts.

You can download the platform from here.

We offer you the ability to trade on the award-winning MetaTrader 5 (MT5) platform.

Yes, you can! But it takes a bit of an effort because one MetaTrader terminal can only handle one account at a time.
 
Therefore, if you wish to open multiple MetaTrader accounts on the same computer simultaneously, you need to have installed multiple terminals on the same computer.
 
Just repeat the same downloading process, except that you will need to choose a different location upon installation.

However, if you do not want to open different accounts simultaneously, you can switch between accounts on MT pretty easily. Just simply log out of one account and log in to the other.

INGOT Brokers’ Currency Converter is a tool that allows you to perform price conversions on a range of currencies using live market rates.

To find the tool choose “Tools” from the “Trading” drop-down menu at the top of our website, then click on “Currency Converter.”

Our Trader's Calculator is a powerful tool designed to help you optimize your trading decisions before opening, holding, or closing any positions. 

You can enter high, low, and closing prices to view pivot, support, and resistance levels.

To find the tool, choose “Tools” from the “Trading” drop-down menu at the top menu bar of our website, then click on “Trader’s Calculator”

The Economic Calendar is a way to stay updated on the most important events from around the world with real-time entries.

To open it, choose “Economic Calendar” from the “Trading” drop-down menu at the top of our website.

The MetaTrader mobile app is compatible with iPhone, iPad, and iPod touch, and it can be downloaded through the App Store free of charge. 

To install the MetaTrader platform on your MacOs device, follow the instructions in the link below:

MetaTrader 5 for macOS

Once you download the dmg file from the link above, make sure you drag the icon to your Applications folder.

You may also install the MetaTrader platform on MacOs by using the free application PlayOnMac. PlayOnMac allows you to install Windows applications on Mac OS.

We offer a wide range of most traded products and thousands of instruments. These products are: 

• Agricultural commodities 
• Energy commodities 
• Metal commodities 
• Stocks 
• Indices 
• ETFs 
• Forex 

Yes! 

We are a CFDs trading company, so we offer Contracts for Differences for all products.

We offer Contracts for Differences (CFDs) for all of our products: agriculture, energies, metals, stocks, indices, ETFs, and Forex.

Most of our stocks are at zero commission, and if not, we only charge minimal commissions to ensure your best trading experience.

Yes, you can! 

You can place multiple orders on the same instrument from the “Market Watch” section easily because the trading platform treats each position separately with no regard to whether you have another position open for the same position.

Many of our most popular trading accounts allow you to trade Forex. In short, you don’t need a specific Forex trading account to enter the market. Instead, you are advised to diversify your investments, and our account will ensure that you can do that.

We offer the following products for Professional account users:

• Forex
• Spot Metals 
• Shares 
• Future Indices 
• Future Metals 
• Softs Futures (Agricultural Commodities)
• Spot Energies
• Future Energies 
• ETF’s
• Spot Indices    

We offer the following products for ECN account users:

• Forex 
• Spot Metals
• Shares
• Spot Indices
• Spot Energies
• ETF’s

Yes, we do! 

We offer you the ability to trade a variety of real stocks through GTN.

Yes, we do! 

We offer you the ability to trade real gold contracts through GTN.

Yes, we do! 

We offer you the ability to trade real oil contracts through GTN.

Our Forex prices are obtained from our liquidity providers and inserted into our automated pricing system. 

We provide the most accurate price quotations for our clients to guarantee the best trading experience.

The difference is in the prices! 

Spot contracts are accounted for spot or market price, which reflect the product costs in the current market or exchange. 

On the other hand, futures are contracts that refer to an agreement between two parties to buy/sell the commodity at a predetermined price on a delivery date set in the future.

Also, future contracts have an expiry date, while spot contracts don't.

Commodities consist of two main categories: hard and soft commodities. 

Hard commodities must be mined or extracted, such as metals and oil, whereas soft commodities usually need growing, such as agricultural products or livestock.

A safe haven is a commodity that is expected to keep its value or even increase it in times of market uncertainty. 

Trades prefer safe-haven products to limit their losses in market downturns. 

One of these safe-haven commodities is gold. Others include Treasury Bonds and a small number of stocks.

We offer you a great variety of top stocks from the US, the UK, and Europe.

We offer you a variety of commodities that fall under agriculture, energy, and metals.

You can trade gold, silver, copper, and platinum with us. 

Yes! 

We offer both WTI crude oil and Brent oil contracts. 

Yes, we do! 

We offer the ability to trade futures contracts on almost all of our instruments.

Yes, we do! 

We offer the ability to trade options contracts on almost all of our instruments through GTN.

Swaps or rollover rates are the net interest return on a currency position held overnight by a trader. 

Usually, these swaps are subject to change. 

So, to take a closer look at our rates for a certain currency pair, please check this link.

Calculating the rollover rate involves:

1. Subtracting the interest rate of the base currency from the interest rate of the quote currency.
2. Dividing the amount by 365 times the base exchange rate. 

A spread is the difference between the bid and ask prices of any financial instrument.

In order for you to calculate the spread, use this equation:

Spread= Ask price – Bid price 

Slippage is the difference between the bid/ask price and the execution price. Market prices can change quickly, which results in slippage. It occurs during the delay between a trade being ordered and executed.

Margin is collateral required of the trader to trade larger amounts and can be expressed as a percentage.

Margin percentage varies from one broker to another, but the most commonly required margin ratios are 1% and 0.5%. Required margin can be as low as 0.2% and go up to 5% or higher. Margin requirements do not only change from one broker to the other; they are also different amongst asset classes with the same broker. For example, a broker could require a margin of 1% for trading currencies but 5% for trading stocks.

Want to learn more about this topic? Watch our educational video on margin and leverage.

Leverage is a trading tool that allows investors to trade contracts greater than their accounts' balance by providing collateral representing a small percentage of the contract's total value. This collateral is known as margin.

Want to learn more about this topic? Watch our educational video on margin and leverage.

A margin call is defined as a request from the broker to the investor to deposit more money or reduce open positions because their equity is not sufficient to cover the required margin for their open positions. 

Looking for further explanation? Watch our educational video on margin call!

Base and quote are the two currencies involved in Forex exchanges. 

The one on the left is the "base" currency, and the one on the right is the "quote" currency.

For example, in the EUR/USD pair, the EUR is the base, and the USD is the quote. 

Want to learn more about this topic? Watch our educational video on base and quote currencies.

Forex is an abbreviation of the words Foreign and Exchange. It is a global marketplace for currency exchange. 

Want to learn more about this topic? Watch our educational video on Forex. 

Numerous currency pairs get traded in the Forex market. However, considering the volume, these are the most traded ones:

• USD/CAD
• EUR/USD
• USD/CHF
• GBP/USD
• NZD/USD
• AUD/USD
• USD/JPY
• EUR/CAD
• EUR/AUD

Did you know that currencies and currency pairs have nicknames too? Read more in our educational article on essential Forex terms.

CFDs, or Contracts for Difference, are financial instruments that allow the trader to trade by betting on a price of an underlying asset without physically owning it. 

The trader can only speculate on the price movement by either going long or short. 

CFDs are popular because they offer the potential to make large profits. However, large losses can also be incurred using leverage trading. 

A financial instrument is an asset that can be traded in the financial markets.

These assets can be cash, a contractual right to deliver or receive cash, another type of financial instrument, or evidence of one's ownership of an entity.

Financial markets refer to any international marketplace where people can trade securities, including the stock market, bond market, Forex market, derivatives market, and others.

Stocks are financial instruments that represent a company's ownership and indicate its perceived value. 

Trading stock CFDs means that you are buying a contract that tracks stock performance without becoming its shareholder. However, you can still profit off the movement of the stock value.

We offer access to the following types of stock markets:

• United States stocks
• European stocks
• United Kingdom stocks

Check out this link if you want to know more about the type of stocks we offer.

Indices are assets that measure the performance of a group of underlying securities that represent a certain area of the market. The price of an index shows how these securities move collectively. 

Some of the most popular indices are the Dow Jones, FTSE 100, and NASDAQ 100. 

Interested to learn more about this topic? Watch our educational video on indices. 

Market Value-Weighted Index is an index whose components are weighted according to their total market value.

Price-Weighted Index is an index where the value of companies is weighted according to their price per share.

The Unweighted Index is an index where all components are weighted equally, and the price change is based on the percentage of each component's returns.

Commodities are raw materials considered as basic goods of the global economy.

There are two types of commodities: hard commodities such as oil, gold, and silver, and soft commodities such as wheat, corn, and sugar. Both are traded on numerous exchanges using futures contracts under the same standards and grades. 

Want to learn more about this topic? Watch our educational video on commodities.

Volatility is an unpredictable, sometimes sharp, change in price over a specified period, may it be falling or rising. 

When the price of certain security hits new highs and lows during a short period of time, we can say it has high volatility. But if the price stays relatively stable, then it has low volatility. 

A support level is a price point where the asset is likely to find buyers, and it prevents the price from falling beyond it. 

A resistance level is a price point that an asset does not break on its way up the charts for a period of time. 

Going short is selling a security while intending to buy it later at a lower price that you believe its price will go down in the future and therein make a profit.  

Going long is buying a security that you believe its prices will go up in the future. 

A Stochastic Oscillator is a momentum indicator that compares the closing price of a particular financial instrument to a range of its prices over a period of time.

Fibonacci retracement levels are horizontal lines that indicate where support and resistance are likely to occur. 

These levels stem from Fibonacci's sequence, with each level being associated with a percentage. The percentage is how much of the prior moves the price has retraced and could retrace. The Fibonacci retracement levels are 23.6%, 38.2%, 61.8%, and 78.6%, while sometimes 50% is also used.

A "Bear" in the financial markets is a person who is betting that the price of a particular instrument will go down.

 A "Bull" in the financial markets is a person who is betting that the price of a particular instrument will go up.

A bid price is a price that someone is willing to pay to buy a security, asset, commodity, service, or contract. They are the prices demonstrated on trading platforms when traders buy and sell. 

An ask price is a price that a seller is willing to accept to sell a security, asset, commodity, service, or contract.

The movement in the exchange rate between two currency pairs is measured by Pip. Pips measure the movement in the exchange rate between two currency pairs. Since Most currency pairs are quoted to a maximum of four decimal places, except for pairs with JPY which are quoted to a maximum of 2 two decimal places, the smallest change for these pairs is one Pip. 

The value of a Pip can be calculated by dividing 1/10,000 or 0.0001 by the exchange rate.

However, for currency pairs containing the JPY, the value of a Pip is 1/100 divided by the exchange rate.

In financial markets, a Lot is the unit used to measure contract sizes.

It is the number of units a financial instrument is bought in as part of one exchange.

In Forex, a pending order is a way for traders to automatically buy or sell a currency when the market reaches a specific price in the future. 

This type of order differs from a market order, which instructs the broker to buy or sell at the current price immediately.

Stop loss and take profit are pending orders that traders can use to manage their positions. They both are used to close trades on either profits or losses. 

A stop-loss order is intended to limit and prevent huge losses in case the price does not move in the direction of a trader's analysis. A take-profit order will lock in the profits in case the price moves in the direction of their analysis.

A limit order is an order to buy or sell a financial instrument with a restriction on the maximum paid price or the minimum received price.

A trend line is a recognizable line that traders draw on charts to connect a series of prices (sequences of highs or lows), which gives a good idea about the general direction of the price movement.

The Forex market is open 24 hours a day in every part of the world, from 5:00 p.m. Eastern Time on Sunday to 4:00 p.m. Eastern Time on Friday. 

You can trade Forex for 24/5 because it would be open in different time zones.

Technical indicators are signals which use patterns produced by movements in prices.

Technical analysts analyze historical data and technical indicators to predict future price movements. 

Some of the common technical indicators are the Relative Strength Index (RSI), Simple Moving Average (SMA), Moving Average Convergence Divergence (MACD), and Bollinger Bands.

Bollinger Bands are technical analysis tools developed to discover opportunities that give investors a higher probability of correctly identifying an oversold or overbought asset.

A Bollinger Band is marked by a set of trend lines with two standard deviations (positive and negative) facing away from a simple moving average of a security's price.

Fundamental analysis is a method to measure the value of a financial instrument by examining related economic and financial factors, which are commonly called fundamental indicators. 

Fundamental analysts study factors that can affect an instrument's value, from the state of the economy and industry conditions (macroeconomic factors) to the effectiveness of the company's management (microeconomic factors).

The end goal is to come up with a number that an investor can compare with the current price to see whether the instrument is undervalued or overvalued.

Your account balance or wallet is the amount of money you have in your account.

You can view your account balance from your client portal. Your wallet balance will be visible on the top ribbon.

Arbitrage is the process of buying and selling the same asset in different markets simultaneously to profit from the tiny differences in price. 

This strategy exploits short-term variations in the price of identical or similar financial instruments in different markets or forms. 

Hedging is a trading strategy that aims to limit the trading risks of a particular financial asset.

Popular hedging techniques involve taking offsetting positions in derivatives that correspond to an existing position.

Other types of hedges can be used as a means of diversification. An example could be investing in both cyclical and counter-cyclical stocks.

INGOT Brokers certainly does allow the use of hedging.

Buy Limit: is a pending order which places a buy order in the future when the ask price hits the pre-defined value. 

Sell Limit: is a pending order which places a sell order when the bid price is equal to the pre-defined value.

To place any kind of pending orders on MetaTrader, open the "Order" window. 

You can open that window by pressing "Tools" then "New Order" or double-clicking on the symbol name in the "Market Watch" window. 

After that, choose "Pending Order" from this window's "Type" field.

A candlestick chart is a price chart used in technical analysis to display the high, low, open, and closing prices of a security for a period of time in shape close to a candlestick. 

The "real body," which is the wide part of the candlestick, indicates whether the closing price is higher or lower than the opening price. The candlesticks appear black or red if the stock closes lower than the open price and white or green if the stock closes higher.

Japanese rice merchants and traders created the Japanese candlestick chart to track market prices and daily momentum for hundreds of years before becoming popular in the United States.

Scalping is a trading strategy where a trader enters and exits the financial markets quickly, usually within seconds, using higher levels of leverage to place larger-sized trades in the hopes of achieving greater profits from minuscule price changes.

This trading strategy is very risky; therefore, INGOT Brokers does not allow it.

A stop-out is a pre-set percentage agreed upon with your broker in which your margin cannot fall under. When reaching the stop-out, some or all of your positions get closed automatically (liquidated) to cover the losses.

This liquidation happens because the trading account can no longer support the open positions due to a lack of margin.

More specifically, the stop-out level is when the trader's equity is lower than a specific percentage of your used margin.

The stock market is open 24 hours a day in different parts of the world, from 5:00 p.m. Eastern Time on Sunday to 4:00 p.m. Eastern Time on Friday. 

The Forex market has no central location.  

It is a decentralized distributed electronic marketplace with joining points in the financial firms, central banks, and brokerage houses. 

In Forex trading, the volume typically refers to the number of Lots traded in a specific currency pair within a time period. Also known as "turnover," the volume measures the trading activity.

More known as spot contracts, the spot market is trading financial instruments, such as commodities, currencies, and securities for an immediate price (on the spot). 

In this case, the exchange of cash for the financial instrument happens immediately. 

A broker is an individual or a firm acting as an intermediary between a trader and a financial exchange market. 

This intermediary position is required because security exchanges only accept orders from registered members. For that reason, individual traders and investors need the services of exchange members. 

Brokers are compensated for their services in various ways, including commissions, fees, and getting paid by the exchange itself.

Expert Advisors (EAs) are trading tools or software that work with the famous trading platform MetaTrader. 

EAs find opportunities in the market based on your settings, then either notify you or automatically open a position. Also, it can do the opposite, which is closing an open position once it hits a certain point. 

You could use this tool to monitor a few markets at a time or to automate your trades. 

A trailing stop-loss order is a pending order which keeps adjusting the stop price at a fixed percentage or a number of points below (Long Position) or above (Short Position) the market price of a financial instrument until the position hits the specified stop price/percentage and thus executing the order.

A trading platform is a program or software used for trading.

Using this platform, you can open, close, and hold market positions with the help of a financial brokerage firm.

To download our trading platform click on this link.

Position Trading is a trading strategy that works long-term and allows traders to hold a position for long periods, spreading over weeks and months. 

Position Traders ignore short-term price movements and rely on more precise fundamental analysis and long-term trends.

The closing price is a financial instrument's last price or cash value before the market officially closes for regular trading. 

It is often a reference point used by investors to compare the performance of the previous trading day.

Liquidation refers to the process of closing underperforming open positions in a portfolio and turning it into cash.

Liquidation is usually done to prevent the equity from reaching lower levels than the margin.

Day trading refers to buying/selling then short-selling/buying the same financial instrument on the same day. 

But to be clear, just purchasing an instrument without selling it later in the same day would not be considered day trading.

Derivatives are financial contracts that depend on underlying nonphysical assets such as CFDs.

A derivative is signed by two or more parties that can trade on an exchange or over the counter (OTC). 

These contracts can trade any number of assets and carry their risks. 

Dividends, set by a company's board of directors, are the distributions of some of its earnings to the shareholders. 

They can be paid out in cash or in the form of additional stocks.

EDSP is the settled price of exchange-traded derivative contracts.

Using EDSP, stock exchanges calculate how much each party owes in an options or futures contract at the time of that contract's expiry.

Negative balance protection is when a brokerage firm protects traders from losing more money than what is deposited into their trading accounts. 

It protects the trader from having a balance below zero and owing money to the firm once the account gets liquidated.

Contract size refers to a financial instrument's delivered quantity in a futures or options contract.

It is a standardized amount that tells buyers and sellers the exact quantities that are being bought or sold, based on the contract terms.

You can partially invest in an instrument's contract size using CFDs margin trading. 

Calculating a position's profit and loss is relatively straightforward:

First, you need to identify the position size and then the number of Pips the price had moved. 

The profit or loss is equal to the position size multiplied by the Pip movement, often reflected in your Metatrader's account Equity. 

Free margin is the difference between the account equity and the used margin. 

It refers to the equity in a trader's account that is not held up in the margin for current open positions.

Guaranteeing pending orders such as stop-loss, take profit, and trailing stop orders can only be achieved during market hours since other orders may get executed at a different price if the market is volatile when it opens.

Spot contracts are executed immediately at the current market price. In comparison, futures contracts are executed based on the delivery of the underlying asset at a future date.

In order to start your trading journey, you need to verify your live trading account by providing the requested information from the "Verification" section.

You can deposit money in your account by clicking on the "Funds Management" option on your dashboard’s navigation panel, and then choose "Deposit Funds" and select the deposit method you prefer. You will be asked to provide some deposit information.

If you choose to deposit by Wire Transfer, you need to follow these steps:

• Get all INGOT Financial Brokerage Ltd. banking details.

• Transfer funds from your bank account to the company's bank account in your base currency. Do not forget to keep the bank transfer receipt.

• Click on "Funds Management," then choose "Deposit Funds," select Wire Transfer, fill in the required information, and upload the bank transfer receipt. Now click "Submit."

• Our appointed team will receive your receipt and verify your transfer. Wire transfers typically take between five to ten business days.

Once your transfer gets verified, your account will be funded with the transferred amount.

The moment your account is funded, you can start trading.

Note: If you transfer funds in a currency different from that of the company's bank account, conversion fees may apply.

The Minimum Deposit for you to start trading is $100

For more details on the minimum deposit, please click here.

When creating your trading account, you can deposit funds using the United States dollar (USD).

Note: If you transfer funds in a currency different from those used in your account, the amount will be converted to your account's currency, using the exchange rate at the time of the conversion.

For this reason, we suggest that you deposit using the same currency as the one in your account.

To withdraw your funds, log in to your portal and click on "Funds Management" and then on "Withdraw Funds," then select a withdrawal method compatible with the previously chosen deposit method. 

Enter the required information and click on "Request." 

Our team will review your request and verify the compliance to ensure the transaction details comply with our terms and conditions.

After verifying your withdrawal, your funds will be transferred to you in due course.

We offer several withdrawal methods. Click here for more details.

Please note that the withdrawal payment method must be compatible with the deposit payment method you use for legal purposes.

We only charge fees on third-party deposits and transfers.

Please visit our Deposit and Withdrawal page for more details.

The processing time for withdrawing funds depends on the chosen withdrawal method. Please check all details here.  

If you do not receive the withdrawn amount within the specified timeframe, please contact our Customer Support Team via email:

[email protected]

Our team will take the necessary action to trace your funds.

The processing time for depositing funds depends on the chosen deposit method. For more information, please click here.

If you made a deposit to your account using one of the listed payment methods, but you could not find the deposited amount, please contact our Customer Support Team via email: 

[email protected]

Our team will take the necessary action to trace your funds.

The base currency for opening a trading account is the United States dollar (USD).

N/A

You can get our bank account details by logging into your account Dashboard, choosing "Funds Management," then selecting "Deposit Funds" and "Wire Transfer." All bank details for the different base currencies will be listed therein.

To view all our bank details, please click here.

You can find your transactions history by logging into your account Dashboard, clicking on "Funds Management," and choosing "Account Transactions."

You can change your financial information by clicking on "Funds Management" and choosing "Financial Information." Then make the adjustments you want to your financial information.

But in case you want to update any financial information related to a pending transaction, you can contact our Customer Support Team by submitting a ticket, via Live Chat, or email: [email protected]

Yes, your money is in safe hands with INGOT Brokers for the following reasons:

1. We are a trading company regulated and licensed by the Jordanian Securities Commission (JSC) with (Letter No. 3/1/00829/21) on 19/04/2021; under license No. (13014).

2. As a licensed broker, we adhere to the highest standards of regulatory requirements, which include protecting clients' funds and separating them from the company's own funds, making them trade with confidence knowing their funds are protected and held in top-tier banks, and kept separate from the company's funds.

3. INGOT Financial Brokerage Ltd. has more than +15 years of experience providing reliable services to traders around the world. Clients should be confident that when they trade with us, they deal with a team of experts.

4. We offer our clients competitive trading conditions, quick execution, and low spreads.

5. We provide our clients with opportunities to trade on the world's most popular platform MetaTrader 5, with access to a wide range of advanced analytical and risk management tools.

Yes, you need to deposit funds to start trading.

A minimum deposits amount depends on the account type. Also, each payment method has a minimum deposit amount per transaction.

The required minimum deposit depends as well on the instrument's margin requirements and current price.

If you deposit on weekends/during bank holidays, the completion of the deposit depends on the bank and the processing time for each deposit method.

Yes, you can deposit using a wire transfer from a country other than the one you reside in, as long as the deposited funds are transferred from a bank account registered under your name. But in this case, you need to provide some clarification by contacting us via:

1. Your Account Manager.

2. Email:

[email protected]

Or

3. Live Chat

Unfortunately, you cannot deposit funds using a joint bank or business account.

You cannot deposit using an account that's not registered in your name, as we do not accept third-party transfers. Therefore, the name of the deposit account must match the one used when registering with INGOT Financial Brokerage Ltd.

If you have lost your Credit Card or it got stolen, damaged, or canceled during the deposit or withdrawal process, you can delete the financial information of the card from your portal. Simply go to the "Financial Information" tab from "Fund Management". Then, click the "X" button next to the credit card number you wish to delete.


Or you can inform your bank as soon as possible. And once you do, please contact us through any of the following channels, so we can proceed with all the required procedures of removing the Credit Card's details from your account. 

1. Via Live Chat.

2. Email: [email protected]

3. By submitting a ticket.

Or

4. By texting your Account Manager

Yes, there is a minimum amount on withdrawals. For more information, please click here.

In case of making a deposit/payment twice by mistake, we first have to receive the deposited funds and then you can submit a withdrawal request that falls under the standard procedures of withdrawing funds.

If you need any further assistance, please contact us via:

1. Live Chat.

2. Email:

[email protected]

3. By submitting a ticket.

Or

4. By texting your Account Manager

E-Wallets are automatically created when you open a trading account and can be used to make deposits, withdrawals, and internal transfers to and from your trading accounts.

1. After you deposit using Credit Card, you will be redirected to the Credit Card processor's page, where you will fill in your card information.

2. You will receive a One-time Password (OTP) to your card's phone number, and the payment will be instantly submitted. 

3. If the payment was not reflected on the portal, please contact us via:

- Live Chat.

- Email:

[email protected]

- By submitting a ticket.

Or

- By texting your Account Manager.

- To deposit funds using Wire Transfer, click on "Funds Management" from the left side of your Dashboard. Then select "Deposit Funds," then "Wire Transfer," and fill in the required details.

- Once you submit the deposit, you can review its status in "Account Transactions" under "Funds Management." 

- Bank Transfers normally take an average of 3-5 working days and may vary depending on the involved banks. The amount will be available in your E-wallet once we receive it in our bank account. 

- If the deposit process takes more than the stated time, please contact us via:

1. Live Chat.

2. Email:

[email protected]

3. By submitting a ticket.

Or

4. By texting your Account Manager 

Yes, you can still withdraw funds (free margin) if you have open positions., provided you have a sufficient margin in your account to cover the transaction and any additional fees.

- When submitting a withdrawal request using Wire Transfer, we will review your account and banking details. Then, we will process the transfer to the banking details you provide in your Financial Information.

- You will receive an email from us if any information is missing from your banking details. 

- Once you submit the withdrawal request, you can review its status under "Account Transactions" from "Fund Management" on the left side of your portal's Dashboard. 

- Withdrawals via bank transfers take an average of five business days and may vary depending on the policies of the involved banks. 

1. There are no minimum/maximum amount limits on internal transfers.

2. You can only make internal transfers between your trading accounts.

3. Conversions can only be made in the currency of those accounts.

Internal transfers are not subject to commission.

- If your withdrawal/deposit gets rejected, you will receive an email with the reason of the rejection.

- You may check your transactions' status in "Account Transactions" under "Fund Management" on the left side of the Dashboard. 

- If you need any further clarification, please feel free to contact us via:

1. Your Account Manager.

2. Email:

[email protected]

3. Live Chat

Or

4. By submitting a ticket.

- If you do not receive the submitted wire transferred withdrawals/deposits within ten days, you should contact us to request a copy of the transfer, so your bank will be able to track your withdrawal/deposit.

- If you need any further clarification, please feel free to contact us via:

1.Your Account Manager.

2. Email:

[email protected]

3.Live Chat

Or

4. By submitting a ticket.

The reason funds get transferred directly to your E-Wallet is so you can be able to easily transfer funds from one account to another. The E-Wallet acts as the median between your MetaTrader and banking/payment accounts.

No, you do not need to provide documents for withdrawing funds. You may start withdrawing funds as soon as you verify your account and deposit funds.

1. If your deposit gets rejected, the funds will be sent back to your bank account via Wire Transfer.

2. It may take up to 14 days and vary depending on the involved banks.

3. You may want to contact your bank to make sure there are no problems. In the meantime, you can try to make another deposit.

If your deposit is still pending, please check whether the deposited amount has been subtracted from your account.

If the amount was subtracted from your account but was not reflected on your account, please contact us via: 

1. Your Account Manager.

2. Email:

[email protected]

3. Live Chat

Or

4. By submitting a ticket.  

N/A

1. If your internal transfers get rejected, it may be due to your account not having enough margin.

2. If you need more information on this topic, please contact us via:

1. Your Account Manager.

2. Email:

[email protected]

3. Live Chat

Or 

4. By submitting a ticket. 

INGOT Brokers does not charge any commission on bank wire transfer deposits and withdrawals. Yet the concerned bank might place its own commissions/fees on said payments.

Swaps or rollover rates are the net interest return on a position held overnight by a trader. 
Usually, these swaps are subject to change.
 
So, to take a closer look at our rates for a particular currency pair, please check this link.

For assistance when calculating rollover rates, contact your Account Manager or our Customer Support team via the following email:
 
[email protected]

Our Professional Account is suitable for traders who prefer to trade using swap-free accounts.
 
If you want to change your account into a swap-free account, contact your Account Manager or our Customer Support team for help via the following email:
[email protected]

Slippage is the difference between the bid/ask price and the execution price. Market prices can change quickly, which results in slippage. It occurs during the delay between a trade being ordered and executed.

INGOT Brokers does not request any inactivity charges/fees.

We offer low to no commissions on stock trading!
 
At INGOT Brokers, you can trade on US, UK, and European stocks with zero to little spent on commission.
 
You can check commission rates on stocks here.
 
Keep in mind, INGOT Brokers may update the stocks’ commissions and specifications without prior notification.

Our margin rates depend on the financial instrument you wish to trade.
 
You can find the margin rate for each financial instrument by visiting our website and clicking on the “Markets” drop-down list at the top of the page, then choosing the specific market you wish to trade.

Whenever currency conversion is necessary for executing a transaction (e.g. deposits, withdrawals, internal transfers), INGOT Brokers will apply the market’s current exchange rate.

INGOT Brokers does not charge any commission on bank wire transfer deposits and withdrawals. Yet the concerned bank might place its own commissions/fees on said payments.

For comments and inquiries, you may email us at:

[email protected] 

For support, please email us at: 

[email protected]  

You can also contact us via LiveChat, the option "Contact Us" at the bottom of our website page, or by clicking on the “About” drop-down list and choosing the option "Contact Us" found at the top of our website page: 

Then you can fill in all the required information and click on “Submit”. 

Additionally, you may send us a support ticket by clicking on the “Support” option at the bottom of your account’s control panel and choosing “New Support Ticket”

1. To submit a ticket, click on the “Support” option in the dashboard’s left pane. 
2. Then, click on the “New Support Ticket” option in the upper right corner.
3. Fill in the required information.
4. Choose the type of support you’re seeking from the “Subject” entry and describe your request in the “Case Content” field. 
5. You may also upload files using the “Attachment” option.
6. Lastly, click on “Create”.
7. The message: “Your ticket has been created successfully!” will appear.
8. After which, our support team will get back to you within an average of one hour during weekdays.
9. You can also check the status of your tickets from the “Support” tab through your dashboard.

Our support is available around the clock from Monday to Friday. 

The average time for responding to a ticket is 1 - 2 hours.

However, in case of high traffic, responses may take longer.

When you create an account, you will receive an email from your designated Account Manager containing their contact information. 

Additionally, you will be able to view their details, including email and phone number, from the main section of the client dashboard.

You can reach out to us through several means: 

• Email us at [email protected] or [email protected]

• Submit a support ticket via the form on this link or your client dashboard

• Contact us through LiveChat or our social media channels (Facebook, Instagram, LinkedIn, and Telegram)

• Our offices in Jordan are at Um Uthainah, building no. 5, Saeed Abu Jaber Street.

• For a detailed location, visit this link and click on the map available there. 

Our support is available around the clock, from Monday to Friday.

Yes! We offer you free Educational Videos and Articles for beginners and advanced traders.

We also provide free informative trading webinars for beginners and experts, tackling varied topics relevant to the industry. 

Webinars will be announced through our social media pages, Facebook, Instagram, LinkedIn, and Telegram. Once you register for a webinar, you will receive an email with all the details you may require.

You can find several trading tools that could help you while trading on our website through the “Trading” drop-down list. These are Economic Calendar, Trader’s Calculator, and Currency Converter.

Yes, it does! The trading platform we provide allows you to use EAs to automate your trades and continue trading even in your absence.

The emails we send you might be in your spam/junk folders. So, make sure to check them and add INGOT Brokers as trusted senders. 

If the issue persists, please contact us at: [email protected]

To view and apply for our open positions, check our “Careers” page on our website. You could also follow our LinkedIn page, where we frequently announce available vacancies.